SHIPPING AND RETURNS

Shipping
Face Off Online will endeavour to ship your orders in a timely manner. Generally all orders received are shipped within 48 hours upon clearance of payment, unless otherwise advised.

Expected Delivery Time
Within Australia
Registered Post – 3 to 5 working days                                               
Express Post – 1 to 3 working days

International Orders
All international orders are shipped using Airmail. Please allow 7 to 12 working days for delivery.

Shipping Cost
All of our products are delivered by Australia Post to ensure that your product arrives on time. All shipping costs will be quoted before you checkout.

Return Policy
Ensuring that our customers are 100% satisfied is of the utmost importance to Face Off Online. That is why we support every product offered with a 100% Satisfaction Guarantee. If you are in any way not completely satisfied with your purchase, we will happily organise a store credit / exchange for you, so long as the products are returned to us in original condition (unused, undamaged and in their original packaging) within 14 days from receipt.

You must contact us to obtain a Return Item Number (RA#) before sending your return item/s. Without obtaining a RA#, return can be refused. Please note that we will not accept returns on items that have been worn, damaged, and/or altered. Please also note to exchange, you will also need to have original tag/s still attached to the garment.

We recommend you returning your items in a secure padded packaging with your full name, address, RA# and orginal receipt.We will not be held responsible for lost or damaged items during delivery.

Your item/s will be refunded as soon as the products are received.

Please note: Returns delivery charges will not be refunded, and exchange delivery costs are at the customers expense so please include the postal cost with your return order.

Items may be returned to the following address:

Returns to:
Face Off Online
60-66 Gipps St
Collingwood VIC 3066
Australia